Terms & Conditions

2.1 Services

We only act as a provider of peer-to-peer online mediation services by offering the Platform which facilitates it's Members to find and connect with each other.

2.2 What We Do Not Provide

Among others, We do not provide:

• Sailing or crewing services directly
• Guarantees regarding the safety of boats, property, or Members
• Background checks or vetting of Members (unless explicitly stated otherwise)
• Verification of Member information, qualifications, or references
• Confirmation that any Passage will go ahead as arranged
• Employment of any Crew Members

2.3 Private and domestic Arrangements

We are a third party to the discussions, negotiations, arrangements and/or agreements between Members and the performance of any Passage. Any agreement between a Captain and a Crew Member in relation to a Passage is a private and domestic arrangement solely between those parties and it may under no circumstances contain any element of a commercial transaction.

3.1 Age Requirement

You must be at least 18 years old to register as a Member on the Platform.

3.2 Registration Obligations

By registering, you agree to:

1. Provide accurate, current, and complete information during registration
2. Maintain and promptly update your information to keep it accurate and current
3. Keep your login credentials confidential and secure
4. Not share your Account with any other person
5. Notify us immediately of any unauthorized use of your Account
6. Not create a fake identity or impersonate anyone else

3.3 Account Suspension

We reserve the right to temporarily or permanently block, suspend or terminate your Account at our sole discretion if upon suspicion or determination:

1. You breach these Terms & Conditions
2. You have multiple complaints from other Members
3. Your email account is no longer valid
4. We believe you are acting fraudulently or inappropriately

4.1 General Conduct

All Members agree to:

1. Abide by all applicable laws and regulations
2. Use the Platform only for its personal benefit
3. Not use the Platform for spam, unsolicited messages, or harassment
4. Not transmit any objectionable, harmful, or offensive material
5. Not attempt to gain unauthorized access to the Platform
6. Not interfere with other Members' use of the Platform
7. Not collect information about other Members for unauthorized purposes
8. Respond to communications from other Members in a timely manner
9. Not use the Platform for any commercial purposes other than those endorsed herein

4.2 Content Standards

All content you post must be:

1. Accurate, honest, and not misleading
2. Free from harmful, discriminatory, defamatory, or offensive material
3. Not infringing any intellectual property rights
4. Free from malicious scripts or harmful code

5.1 Boat Information

1. Provide complete and accurate information about your boat
2. Disclose any known mechanical issues, safety concerns, or deficiencies
3. Ensure your boat is seaworthy and properly maintained
4. Ensure all safety equipment is current and in working order
5. Disclose any known hazards or conditions that may affect the Crew's safety during the passage
6. Acknowledge that failure to disclose known safety issues may result in account termination and you may be held liable for any resulting damage, injury, or costs

5.2 Boat & Safety

1. Ensure the boat is properly equipped and safe for the duration of the Passage
2. Ensure your vessel is safe and clean for the Crew
3. Maintain adequate insurance for the vessel and the Passage
4. Be responsible for all boat maintenance costs
5. Provide emergency contact information and maritime authority details
6. Leave adequate supplies for the passage

5.3 Safety Equipment & Communication

1. Ensure all required safety equipment is aboard and in working order
2. Brief crew on safety procedures, equipment locations, and emergency protocols before departure
3. Notify Crew Members of any known risks or hazards for their safety and awareness

5.4 Communication & Handover

1. Respond to enquiries from other Members within 72 hours
2. Conduct a mandatory briefing with the Crew before departure, either in person or via video call. The briefing must cover sailing routines, watch schedules, emergency contacts, boat systems, passage rules, and any special requirements
3. Provide written passage instructions to supplement the briefing
4. Remain accessible during the Passage for questions or emergencies

5.5 Boat Requirements

The following types of vessels may not be listed on the Platform:

1. Vessels that are not seaworthy or do not meet basic safety standards
2. Vessels without required safety equipment such as life jackets, flares, and fire extinguishers
3. Vessels without valid registration or insurance where required by law
4. Commercial vessels operating outside their certification

We reserve the right to remove any listing featuring vessels we deem to pose an unreasonable risk to Crew Members.

6.1 Service Standards

1. Provide services with due care, skill, and in a professional manner
2. Follow all care requirements and instructions provided by the Captain
3. Not leave a Passage early without first informing the Captain
4. Contact the Captain immediately in case of any emergency or safety concern
5. Keep the boat clean, tidy, and secure

6.2 Profile Requirements

1. Provide honest and accurate information in your Profile
2. Include at least one clear and recent photograph
3. Not include personal contact information in your public Profile
4. Not misrepresent your skills, experience, or qualifications

6.3 Restrictions

1. Not require or demand payment unless explicitly agreed in advance
2. Not allow unauthorized persons to participate in the Passage
3. Not sublet or rent out the Captain's boat
4. Not smoke on the Captain's boat (unless expressly permitted)
5. Not post photos of the boat on social media without permission
6. Not bring weapons, firearms, or dangerous items aboard the Captain's boat without prior disclosure and explicit permission from the Captain

8.1 Free to Join

Joining and using the Platform is currently free of charge. The Platform does not take, hold or pass on money between Captains and Crew: any contribution to the costs of a Passage is agreed and paid directly between the people concerned.

9.1 Repeated Cancellations

We are a third party to the agreements between Captain and Crew Member, but nevertheless consider reported cancellations as behaviour that does not match what We expect from our Members as they impact other Members who may have declined alternative arrangements. Therefore, Members with three or more cancellations within a 12-month period may have their account restricted or suspended.

9.2 No-Show Policy

For the same reason, failure to arrive for a confirmed Passage without prior notice constitutes a no-show and may result in immediate account suspension and review.

9.3 Platform Liability

For avoidance of doubt, We have no liability if a Member cancels at any time, and you will not be entitled to any compensation from Us. Except for the consequences as set out under 9.1 and 9.2 cancellations are solely matters between the Members involved.

10.1 Posting Reviews

Members may post reviews and ratings based on their experience. Reviews must be:

1. True, fair, and accurate
2. Based on an actual Passage experience
3. Posted within 14 days of completing the Passage
4. Not posted if the Passage was cancelled

10.2 Review Standards

You may not:

1. Post reviews for Members you have a personal relationship with
2. Accept incentives in exchange for reviews without disclosure
3. Post false, misleading, or defamatory reviews

10.3 Our Rights

We reserve the right to remove reviews that appear to be untrue, unfair, inaccurate, offensive, or inappropriate at first glance.

10.4 Review Disputes

If you believe a review is false or defamatory, you may request an investigation within 14 days of the review being posted. Dispute requests must include:

1. A clear explanation of why you believe the review is false
2. Supporting evidence such as photographs, messages, or other documentation

We will investigate disputes and may remove or amend reviews found to be demonstrably false. Our decision on review disputes is final.

10.5 Blind Review Period

To encourage honest feedback and prevent retaliatory reviews, reviews are submitted independently and remain hidden until both parties have submitted their review, or until 14 days have passed after the Passage ends, whichever occurs first.

11.1 Acknowledgment of Risk

Both Captains and Crew Members acknowledge that sailing involves inherent risks.

11.2 Captain Liability

Captains are responsible for any injury, damage, or loss occurring on their boat during a Passage.

11.3 Crew's Right to Refuse

Crew Members are under no obligation to accept arrangements involving boats or conditions they deem unsuitable.

11.4 Maintenance Costs

Captains remain responsible for all boat maintenance costs.

12.1 Platform Responsibility and Disclaimer

Our commitments are best efforts commitments, which means that We will use our best efforts as may be expected of a reasonable and prudent person acting under the same circumstances.
We and our information providers cannot be held liable for damages resulting from malicious scripts in any form, bugs, if the Platform is incompatible with the infrastructure used by a Member, nor damages resulting from any malfunctions, interruptions or errors, evolution, recovery, control, maintenance, technical problems, interruptions in network or overload, as well as events independent of our will such as force majeure.
To the maximum extent permitted by law:

1. We are not liable for any acts or omissions of Members, e.g. the content posted by Members
2. We are not liable for any loss, damage, injury, or death arising from Passages
3. We make no representations about the suitability, reliability, or quality of any Member

12.2 Your Responsibility

You assume full responsibility for:

1. Evaluating and vetting potential Captains or Crew Members
2. The choices you make before, during, and after a Passage
3. All risks associated with a Passage
4. Ensuring you have appropriate insurance coverage

12.3 Maximum Liability

Our maximum liability in case of attributable shortcomings is in any case limited to the membership fees paid in the relevant membership period.

13.1 Platform Captainship

We retain ownership of all materials (e.g. software, databases, trademarks and intellectual property regarding the Platform and of all content texts, information, analyses, graphics, images) if posted by Us on the Platform.

13.2 Your Content

By posting content on the Platform, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, and distribute your content in connection with the Platform.

15.1 Member Responsibility

Members are responsible for verifying the identity and suitability of other Members before entering into any Passage Arrangement. We recommend video calls, reference checks, and reviewing member profiles and reviews carefully.

15.2 Identity Verification

Members may choose to verify their identity. Verification is carried out by our third-party provider, Didit, which checks a government-issued ID and a selfie on its own systems under its own terms and privacy policy. By starting a verification you agree to Didit's terms for that check. We receive only the result and the name on the ID, and show other Members an ID verified badge. The badge confirms only that the person matched an ID document. It is not a check of qualifications, seamanship, character or the condition of any boat. Verification is optional unless we tell Members otherwise in advance. See how identity verification works.

15.3 No Guarantees

We do not guarantee the accuracy of information provided by Members or the suitability of any Member for any particular Passage.

16.1 Between Members

Disputes between Members should be resolved directly between those parties.

16.2 Regarding the Services

If you have a dispute with us, you agree to notify us first and attempt to resolve the matter through good faith negotiation. Except in case of mandatory consumer laws, any dispute that cannot be resolved amicably, will exclusively fall within the competence of the courts of Luxembourg.

17.1 By You

You may terminate your account at any time through your account settings or by contacting us.

17.2 By Us

We may terminate or suspend your account at any time for breach of these Terms & Conditions or for any other reason at our sole discretion.

17.3 Effect of Termination

Upon termination:

1. Your access to the Platform will be revoked
2. Provisions that should survive termination will remain in effect

19.1 Governing Law

These Terms & Conditions are governed by the laws of Luxembourg.

19.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Entire Agreement

These Terms & Conditions, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Platform.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.5 No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

19.6 Force Majeure

Neither we nor any Member shall be liable for any failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to: natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, strikes, transportation disruptions, or other events of force majeure. In such circumstances, affected Members should communicate promptly and work together in good faith to find alternative arrangements where possible.

20.1 Platform Support

We provide email support for Platform-related enquiries. Response times may vary based on the nature and complexity of your enquiry. We aim to respond to all enquiries within a reasonable timeframe.

20.2 Passage Emergencies

Members should exchange emergency contact information before the start of each Passage. In urgent situations involving safety, Crew Members should contact the Captain immediately. If the Captain cannot be reached, Crew Members should use their best judgment to protect the safety of all aboard, including seeking assistance from maritime authorities if necessary.

20.3 Maritime Emergencies

Captains remain responsible for all boat-related costs, including emergency repairs. Crew Members should contact the Captain before incurring expenses where possible. Captains should provide Crew Members with emergency details and authorisation for emergency actions before the Passage begins.